I excel at building experiences & operations, enjoy managing relationships & people, and have an affinity for learning, design, food, & music.
To gain a touch more context, understand what jazzes me, and see what I’ve learned along the way, read on.
Head of Talent & Operations
Mouse
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Chief Operating Officer
Code/Interactive
2015-Present | New York, NY
Mouse empowers educators and students to create with technology.
C/I provides builds inclusive computer science programs through professional development and coaching; C/I fully merged with Mouse in July 2018.
ACCOMPLISHMENTS
- Lead operations, HR, finance, and risk management for organization that has more than doubled in staff size, expanded nationally, and significantly deepened impact
- Strategize and operationalize successful merger with a peer nonprofit organization; directly own HR, finance, and operations; seconded to head all operations and talent functions
- Co-founded Technology Career Accelerator Program, a mentorship and professional development initiative for students underrepresented in technology
- Set vision for organization’s strategy, budget, funding, and messaging as part of the leadership team
- Oversee staff recruitment, talent development, and retention during team expansion
- Direct organization’s fundraising and operations, doubling cash-in through board and individual giving, corporate sponsorships, grants, and earned income
- Design and develop fundraising, forecasting, and revenue operations, implementing and monitoring Salesforce instance, online donations, and digital marketing
A many-hatted man
A growing organization is one loaded with opportunity to hold many responsibilities. Something doesn’t exist? Build it. Something needs to get done? Do it.
Needs consistently exceed capacity and my approach has been less, “that’s not my job,” and more, “how can I fold that into my job?” This, combined with being part of a small leadership team, has provided the opportunity to channel previous roles to support (or own) operations, HR & culture, fundraising.
Director of Operations & Marketing
Teach For America Philanthropic Leadership Circle
2013-2015 | New York, NY
Teach For America’s Philanthropic Leadership Circle is a nationwide community of top philanthropists and education leaders.
Accomplishments
- Developed community strategy & programming in partnership with organizational leadership
- Set and executed the creative and experiential direction for immersive summits and digital community
- Forged pathways to donors, leading to nearly $30M in yearly team-wide revenue
- Managed all workflows and operations across teams to research, identify, and cultivate donors
- Recruited, trained, and led execution team for large-scale events
Inspiring Change
The Philanthropic Leadership Circle (PLC) convened a community of some of the most influential voices in education in the United States. We brought together philanthropists, government leaders, and grassroots local champions to catalyze change in the K-12 landscape.
“TFA has organized an important space for philanthropists who care deeply about equity and excellence in education. TFA has created a ‘big tent’ where diverse perspectives and experiences contribute to and push transformational thinking and action.” -Karsh Family Foundation
Community Manager (Part Time)
Lessonface
2013-2015 | Brooklyn, NY
Lessonface is an ecosystem for live, online music lessons from exceptional teachers worldwide.
ACCOMPLISHMENTS
- Generate web content using Drupal and Adobe Creative Suite, resulting in 40% month-over-month growth in sales in seed-funded startup
- Collaborate on product & user experience development and testing
- Oversee the integration and implementation of CRM and associated protocol
- Cultivate and select new teachers for live, online music lessons website
- Develop new teacher onboarding and effectiveness training, shortening list-to-sale time
MORE THAN A SIDE GIG
My role at Lessonface has helped develop a number of skills from website content management to teacher recruitment and onboarding to customer support.
Despite building strength in these areas, I enjoy building an academic community. I was part of a tiny team which means that we all took serious collective ownership. I enjoyed spending time thinking about how we can ensure that both our instructors and students are part of a true learning community (which is a challenge in a 100% virtual ecosystem) and thinking of ways that we can evolve our product to build interaction, trust, and a supportive environment.
Similarly, I enjoyed helping our teachers discover how to manage their online presences and interactions with students to be seen as collegial, professional, and nurturing.
Director of Institute Operations
Teach For America Houston Institute
2008-2013 | Houston, TX
The Houston institute is a residential teacher training program for approximately 800 new teachers led by 150 staff, hosted at Rice University. Each summer, our 800 teachers taught more than 5,000 students across 12-15 summer schools. My team oversaw the operations, finance, and risk management of this institute.
ACCOMPLISHMENTS
- Established, oversaw, and evaluated all program operations increasing overall satisfaction by 48 percentage points, and meeting or exceeding all operations goals
- Recruited, selected, and led staff of approximately 40, including 8 direct reports
- Coached and mentored team, enhancing performance, satisfaction, retention, and promotion
- Negotiated and executed $1+ million annual contract with university partner
- Managed procurement of supplies, technology, and transportation in excess of $250,000 per year
- Oversaw $2.0+million budget tracking, analysis, and federal government audit-preparation
- Designed, edited, and executed national operations staff training with 95% staff satisfaction
Why I spent 5 years here
From a teacher preparation standpoint, I genuinely believe that this is the place where we can have some of the strongest impacts on nearly 1,000 beginning teachers, and in effect, their students. We were often times their first experience with pedagogy and teaching; we have the ability to foster the knowledge, mindsets, skills, and culture to truly enable and empower them to do amazing things. Simultaneously, we ran a summer school system – up to 15 schools across the city of Houston – with real students, lives, and families. This amounted to tens of thousands of students and my team was ultimately responsible for maintaining the structures that empowered those nearly 1,000 new teachers and the 150 staff and administrators.
There’s something truly special about the summer training institute environment that I haven’t seen elsewhere. We bring together an incredible wealth of knowledge and expertise from some of the greatest people in the world and everyone is constantly pushing toward the same goal – our students. As a by-product, each person involved in evolving and ends up growing (both professionally and personally) at an incredibly accelerated rate and having a great time in the process. I loved being part of building that culture – through the systems that everyone used as well as by leading my own team.
Research Assistant
Center for Advanced Media Research, VU University
2010-2011 | Amsterdam, The Netherlands
CAMeRA brought together researchers in health, heritage & culture, learning & entertainment, and language with those in technology R&D. We studied everything from 3D projectors to the effects of Black Ops to online health care forums.
ACCOMPLISHMENTS
- Crafted and published news and social communication for interdisciplinary, international research institution
- Interviewed institution researchers to communicate synopses of findings
- Managed communication, branding, and logistics for ~50 person international conference
A STUDY ON CREATIVITY
I had the incredible opportunity to help coordinate and attend the Lorentz Center’s conference on Creativity in Leiden, the Netherlands. We joined scientists, artists, designers, engineers, and educators to check out all types of new developments, technologies, and creations. Then we got nerdy and tried to figure out what helps foster and lead to creativity.
Our conversation inspired us to start jotting down some thoughts which turned into a paper which then became a book. If the social sciences are your thing, I recommend a thumb-through.
MSc, Social Research
VU University
2010-2011 | Amsterdam, The Netherlands
I studied graduate-level research methods & design in the social sciences.
Courses Studied
- Media Psychology
- Marketing Effects
- Logic in Social Sciences
- Advanced Network Analysis
- Research Methods Design
- Quantitative Analysis
MY TIME IN THE DAM
I was part of a pre-PhD track graduate program in social research methods. Specifically I was interested in comparative research, examining how the media portrays education differently in the U.S. vs. northern Europe and the effects there of. I was familiar with the student experience in the U.S. and figured that if I wanted to really understand what it’s like to experience education in Europe, I should hop on a plane and become a student there. So I did.
Ultimately, the research professor path wasn’t for me and, as such, I left my program after the first year. Over the course of a year, I honed my analytics skills, founded the university’s first-ever LGBT organization, constantly saw incredible art, and engaged in some amazing conversation all while living in one of the most alive cities on the planet.
Learning Team Leader
Teach For America Atlanta
2008-2009 | Atlanta, GA
Teach For America Atlanta’s program team selected veteran teachers to serve as mentors in each content area; I was asked to be the leader for our high school science teachers. Monthly, we analyzed teacher outcomes and then held full-day professional development seminars each month.
ACCOMPLISHMENTS
- Analyzed teacher-action data (from 23 teachers) and developed monthly workshop objectives based upon trends and connected areas for growth
- Created and facilitated monthly two-hour professional development sessions and resources, meeting or exceeding all teacher-effectiveness and satisfaction goals
Corps Member Advisor
Teach For America Atlanta Institute
2008 | Atlanta, GA
The Atlanta institute trained approximately 500 new teachers in schools across the city. I was responsible for the training and support of a portfolio of 12 new middle school teachers and their 100+ students.
KEY ACCOMPLISHMENTS
- Coached a portfolio of new teachers, leading to students to meet or exceed 90% of summer goals and exceeding teacher proficiency targets and satisfaction goals
- Examined student data and teacher actions in order to prioritize ares for growth
- Developed individualized coaching strategies for portfolio, leading to teachers meeting or exceeding all proficiency targets and all satisfaction/level of support goals
Notes
My manager that summer was one of the most influential I’ve ever had; she pushed (hard!), allowed staff to take ownership, and was spot on with identifying skills to develop. Professionally, I grew more in those two months than any other similar period of my life.
Collectively, our staff, teachers, and students did some awesome things that summer and I still draw lessons from her about how to empower people, foster creativity, and build a joyful but urgent-acting community.
I had the unique experience of being on staff at the same school where I had taught the previous two years under an administration that operated very differently; it’s still pretty awe-striking to consider the effect my school’s summer leader had in turning around the culture, staff morale, and student achievement.
Teacher / Corps Member
Atlanta Public Schools / Teach For America
2006-2008 | Atlanta, GA
Kennedy Middle School was located in the Vine City Community of Atlanta, GA, one of the lowest-income neighborhoods in the city; as a Teach For America corps member, I taught science & reading here.
ACCOMPLISHMENTS
- Taught middle school science and reading, leading to 79% student mastery of above-grade-level science content and 100% of students meeting or exceeding standards in reading
- Partnered with school administrators to develop the 2007-2008 school wide strategic plans, in compliance with the Georgia Department of Education, leading the school to meet district and federal student achievement goals
- Prepared and facilitated staff-wide workshops on student achievement data-collection and analysis, resulting in school-wide implementation of data tracking tool
- Wrote components of the 2008-2009 Teach For America eighth grade national science curriculum
- Represented Teach For America at fundraising & recruitment events as a 2006 corps member
Why I [TAUGHT] For America
As a country and as a planet, it’s pretty shameful that we haven’t figured out how to ensure that we’re able to provide a great education to everyone. It’s unfair, unjust, and fundamentally wrong that we put up barriers to many basic human and civil rights (including education, medical care, quality food, credit, and safety). More broadly, I believe that access to an amazing education is at the very knotty root of people leading a happy, fulfilling life in a welcoming, safe environment. This is especially true when so many of the solutions and barriers are societally imposed and driven (money, bias, fear, low expectations). Education, truly, is one of the most powerful and impactful means to provide people the power and access to people’s ability to reach a genuine self-actualization.
Transition Team Leader Coordinator
Teach For America Atlanta
2007 | Atlanta, GA
Teach For America Atlanta brought on approximately 125 new teachers in 2007. I worked with the regional program staff to develop the transition team leader role to help new corps members navigate both Teach For America, post-college life, and teaching (which is far more challenging than it looks). In previous years, this role was a host for a single dinner event. I helped shape it into an ongoing mentorship which included regular communication spanning pre-transition to Atlanta through the first semester of teaching.
ACCOMPLISHMENTS
- Developed the Transition Team Leader role into an on-going support and leadership development relationship
- Recruited and selected Transition Team Leaders (exceeding organization-wide diversity goals)
- Designed and facilitated Transition Team Leader training
- Coordinated and supervised 16 Transition Team Leaders’ schedules in order to ensure the regional staff induction and orientation goals and objectives were met
Director, Teen Camp
Rochester-Avon Recreation Authority
2002-2004 | Rochester, MI
RARA’s Teen Camp spanned 12 weeks each summer and we had about 35 middle school campers. We took field trips to theme parks, museums, movies, and laser tag. We also played a lot of four square, capture the flag, and dodgeball and spent a good deal of time at the lake.
ACCOMPLISHMENTS
- Planned and oversaw 10-week, 35-participant day camp for students aged 11-14 including scheduling, camp operations, and managing all activities
- Managed and supported a team of three counselors
- Set up and executed twice-weekly field trips including budgeting and payment, transportation, and logistics
PROFESSIONAL ORIENTATION
At the age of 20, I was managing a staff of three and was responsible for the summer experience for 35 kids. Enter my first lesson with building culture and community.
The environment was toxic, largely because of me. I quickly realized that my camp resembled Mean Girls more than it did Stand and Deliver. I held up the mirror and the truth was scary: I was a negatron that was sucking the happiness out of the camp.
What did I do? I realized that a positive, happy environment only exists when people are positive and happy. I made each procedure into a game, I disarmed our camp’s Regina George with kindness, and I set up my counselors to be leaders. By the end of the summer, there were no more cliques and campers couldn’t wait to come back each day.
Michigan State University
BA with honor, Chemistry
BA with honor, Communication
2001-2005 | East Lansing, MI
Notable Leadership Roles
- Teaching Assistant, Department of Communication
- Research Assistant, Department of Biochemistry
- Recruitment Chair, Phi Kappa Psi Fraternity
- National Communications Coordinator, Residence Halls Association
- LeaderShape Institute participant
- President, Holden Hall Government
- Treasurer, Holden Hall Government
ROUNDING WELL
I kind of had it all during my undergraduate experience. I balanced two very different degrees (both with honors), pursued additional interests (such as teaching and researching), worked a few part time jobs, and made a ton of friends. It was a lot, but it was me.
I constantly sought out new experiences because I was – and still am – so interested in a variety of topics and subjects. I loved thinking about societal effects of altruism as much as I did quantum theory, so I decided to study both chemistry and small group communication. Similarly, I worked hard in both my for-pay and other non-academic ventures because I genuinely enjoyed what I was doing – be it schlepping ice cream (I was a shift manager at Cold Stone), leading delegations to conferences across the country (that was a cool gig, too), or throwing a big event.